Privacy policy

Privacy Policy

Last updated: February 4, 2026

Bontech Solutions operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

We collect information that identifies or can reasonably be linked to you ("personal information"). This does not include anonymous or de-identified data. We may collect the following categories:

  • Contact details: Name, address, billing/shipping address, phone number, and email address.

  • Financial information: Payment card numbers, transaction details, and payment confirmations.

  • Account information: Username, password, security questions, and preferences.

  • Transaction information: Items viewed, cart activity, Wishlist's, and purchase/return history.

  • Communications: Information included in customer support inquiries or feedback.

  • Technical information: IP address, device type, browser settings, and usage patterns.

2. Sources of Information

We collect personal information:

  • Directly from you: When you create an account, make a purchase, or contact us.

  • Automatically: Through cookies and tracking technologies when you navigate our site.

  • From Third Parties: Such as delivery partners or service providers who assist our operations.

3. How We Use Your Personal Information

  • Service Delivery: Fulfilling orders, processing payments, and managing your account.

  • Marketing: Sending promotional materials (with your consent) and tailoring advertisements to your interests.

  • Security: Authenticating accounts and preventing fraudulent or illegal activity.

  • Communication: Providing customer support and business updates.

  • Legal Compliance: Meeting regulatory requirements or responding to law enforcement.

4. How We Disclose Personal Information

We may share your information with third parties for legitimate business purposes:

  • Service Providers: Vendors who handle IT management, payment processing, data analytics, and shipping.

  • Corporate Group: With our affiliates or in the event of a business merger or sale.

  • Legal Necessity: To protect our rights, your safety, or to comply with legal processes.

5. Security and Retention

While we implement industry-standard security measures, no system is "perfectly secure." We recommend using secure channels for sensitive communication. We retain your information only as long as necessary to provide Services, resolve disputes, or comply with legal obligations.

6. Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If a parent becomes aware of such data collection, please contact us for immediate deletion.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access/Know: Request a copy of the data we hold about you.

  • Delete: Request the removal of your personal information.

  • Correct: Update inaccurate or incomplete information.

  • Opt-out: Unsubscribe from marketing emails via the "unsubscribe" link.

To exercise these rights, please contact us at the details provided below. We will verify your identity before processing requests.

8. International Transfers

Your information may be stored and processed in countries outside of your residence. We ensure that any such transfers comply with recognized data protection mechanisms and provide adequate levels of security.

9. Contact Us

For questions regarding this policy or to exercise your privacy rights, please contact us:

Bontech Solutions

Email: bontechsolutionshop@gmail.com

Address: Imenti House Ground Floor, Along Tom Mboya Street